Last updated: May 15, 2026
You can cancel your subscription with one2 at any time. Once cancelled, you will not be charged for the subsequent billing cycle. You will continue to have access to the platform until the end of your current paid billing period.
We offer a 7-day money-back guarantee for all new subscriptions. If you are not satisfied with one2 within the first 7 days of your initial purchase, you are eligible for a full refund. Renewal payments are non-refundable.
Certain fees, such as setup fees, custom development charges, or third-party usage credits (e.g., SMS or WhatsApp API credits) purchased through the platform, are strictly non-refundable.
To request a refund within the eligible period, please contact our billing department directly via email. Refunds are processed within 5-7 business days to your original payment method.
To request a refund, email us at support@cycode.tech